DDR Customer Service Agreement

OUR COMMITMENT TO YOU

Drawing Arrangements
1) Debiting details:
Bill Buddy Pty Ltd will debit your nominated account on behalf of Ugly Bill. If your invoice amount is directly drawn from a credit card then the remitter name will be 'Bill Buddy'.
Maximum amount to be debited: As per Ugly Bill invoice for services.
Frequency of debit: As per Ugly Bill agreement.
First payment date: Upon first invoice Final payment date: Until further notice.
2) The Customer invoice will specify the date on which the direct debit will be made and any changes to these direct debiting arrangements will be notified 14 days in advance.
3) Where the due date falls on a non-business day, we will draw the next business day.
4) We will not change the amount or due date on the invoice without your prior approval.
5) We reserve the right to cancel this arrangement, if three drawings are returned unpaid.

Your Rights
6) Should you wish to terminate this arrangement, stop payment, change the amount or consider the direct debit has been made incorrectly, the Customer will need to:

a) call Ugly Bill Accounts on 1300 789 084; and/or
b) visit the Ugly Bill Office at 7/23 Middle St, Cleveland, Qld, 4163; and/or
c) send written correspondence to Ugly Bill, PO Box 1618, Cleveland, Qld, 4163

Please allow 3 working days for the amendments to take effect.

YOUR COMMITMENT TO US

Your Responsibilities
7) The Customer should be aware that:

a) Direct debiting is not available on all accounts; and
b) Account details should be checked against a recent statement from the account holder's Financial Institution.
c) The customer should also ensure the authorization given to draw on the nominated account, is identical to the account authority held by the Financial Institution.

(If the Customer is in any doubt, they should check with their Ledger Financial Institution before completing the drawing authority.)

The customer should also be aware that it is also their responsibility:

d) To advise Ugly Bill if the account is closed or transferred, and
e) To make mutually suitable alternative payment arrangements

8) It is the Customer's responsibility to ensure that sufficient cleared funds are in the nominated debiting account at all times as Ugly Bill reserves the right to debit the amount due, as specified on the invoice.
9) For returned unpaid transactions, the following procedures or policy will apply:

a) Customers will be contacted by phone and email; and
b) Fees and Charges of $10.00 will apply at Ugly Bill's discretion.

10) All Customer records and account details will be kept private and confidential to be disclosed only at the request of the customer or Financial Institution in connection with a claim made to an alleged incorrect or wrongful debit.
11) Ugly Bill recommends that the Customer confirm their direct debit details with their Financial Institution before submitting them, as any bounced payments due to incorrect details will incur a $5.00 fee. Customers may refer to the numbers overleaf to confirm their direct debit details.

If your Financial Institution is not listed here, please refer to White Pages or Directory Assistance.

Adelaide Bank - 1300 652 220
Australian National Credit Union - 13 11 40
ANZ Bank - 13 13 14
BankWest - 13 17 18
Bendigo Bank - 1300 366 666
Challenge / Westpac - 13 18 62
City Bank - 13 24 84
Collie Miners Credit Union - (08) 9734 1144
Colonial State Bank - 13 22 21
Commonwealth Bank - 13 22 21
Elders - (08) 9422 2333
Energy Credit Union - 13 25 77
FAI Home Loans - 13 28 10
Goldfields Credit Union - (08) 9021 6444
Health Services Credit - (08) 9221 3188
Home Building Society - (08) 9323 5500
National Bank - 13 22 65
Police & Nurses Credit Society - 13 25 77
StateWest Credit Society - 13 63 13
Tambellup/Cranbrook Community Bank - (08) 9826 1777
Teachers Credit Union - 13 12 21
United Credit Union - (08) 9535 5233
University Credit Union - (08) 9389 1011
West Bond Australia - 13 11 40
Westfarmers - (08) 9273 5222
Woolworths Ezy Banking - 13 72 88